Shorty's Plumbing

“As a business owner, it helps you keep track of where your money is going and what's working.”

- Shorty Voisin

Shorty's Plumbing

Word of mouth drove business for Shorty’s Plumbing until owner Shorty Voisin decided he wanted to grow. “Yodle helped me expand so that more people could find me,” he says. “The thing I like about Yodle is that I can see where the calls are coming from. As a business owner, you like to know that your money’s not just being tied up--that people are working for it.”

Video Transcript

We're a full service plumbing repair company, specializing from anything from a leaky faucet to a leaky toilet. When I walk into a home and introduce myself, 90% of the time the customer's are relieved to have somebody there that knows what they're doing, and is willing to fix their problem and provide quality service that doesn’t drain their wallet.

I had signed up for a couple lead-based companies, and it just really wasn't working. I was actually Googling lead-based companies, and Yodle was popping up everywhere. They have a system that works, and that's the reason why I decided to use Yodle. Most of my business was through word of mouth, and what Yodle helped me try to do is expand that so people could find me. With Yodle, I actually receive an update of what customers had called in, so it actually helps me to stay on track, "Well, hey, this customer came from Yodle."

As a business owner it helps you keep track of where your money's going and what's working. Thing I like about the dashboard is, for instance, I can go in, I could see where my calls are coming from, and then if I backtrack and I look at my paperwork, I could see what calls I'm capturing in that area. Is it a water heater? Or is it a sewer stoppage? You like to know that your money isn't just being tied up; you actually know that people are working for your money.

If I have a question, I have a campaign marketing manager, and as a business owner, that's what you like. I foresee myself having a long-term relationship with Yodle. I'm actually, and after the first of the year, I'm fixing to upgrade packages to help me generate more leads, more calls, and put more trucks on the road, and as I grow, my relationship and advertising budget with Yodle will expand as well.

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