Southern Surgical Arts

“Our experience with Yodle's customer service has been absolutely awesome.”

- Jennifer Deal

Southern Surgical Arts

Jennifer Deal, Director of Marketing at Southern Surgical Arts was using one of Yodle’s largest competitors until she noticed a decline in ROI. Jennifer was impressed with what she heard about Yodle and gave it a shot. In the first two months she saw a ton of quality leads and was thrilled with the customer service. Jennifer says “This is a partnership.”

Video Transcript

My name is Jennifer Deal, and I am the Director of Marketing at Southern Surgical Arts located in Chattanooga, Tennessee, and Calhoun, Georgia. Before we signed up with Yodle our biggest marketing challenge was lead generation, so I decided to move to Yodle because we were with a large competitor of Yodle’s, and we were seeing a decline in return on investment with that company. I knew I had to make a change.

It took a little while for us to consider that, but what happened in the process of me moving to Yodle is I was absolutely impressed with the customer service I received and the ability for them to meet my needs where I was at the time, and now today.

Southern Surgical Arts was hesitant about changing to Yodle in the beginning and seeing a positive return on investment within the first couple of months, but as the marketing director we all know that we have to give companies time to show their return to us. I opted to look at it within three months and six months before I made any decisions.

Our experience with Yodle’s Customer Service has been absolutely awesome, which is definitely different than the competitor that we were with. We brainstorm ideas, we change campaigns to have more effective campaigns, and they also call me every once in a while and say, “Hey, Jennifer, I’m seeing this. What do you think about changing this campaign so that we can see if we can get a better return?” I feel like we have a partnership. It’s a win-win for both of us.

I foresee using Yodle in the future. Just the way I am with my pay-per-click, but as Yodle comes out with these new product developments, such as new lead generations tools, I absolutely foresee using them to help us better serve our patients.

My advice for other businesses is to give them your challenges. Tell them the opportunities that you’re looking for in your business. Let them come back to you and give you the answers to those questions, and then hop on board, give them a chance because Yodle will meet your expectations.


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